By accessing or using the services provided by Rate Electrical, you agree to be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our services or website.
1. Definitions
- “Website” refers to all content and pages hosted on www.rateelectrical.com.
- “Customer,” “You,” or “Your” refers to any individual or entity using our services or requesting a quote.
- “Company,” “We,” “Our,” or “Us” refers to Rate Electrical.
- “Services” include all offerings provided by Rate Electrical, including but not limited to cost estimation, BIM modeling, and project advisory.
- “Order” refers to any service request or quotation acceptance made through our website, email, or phone.
2. Eligibility
You must be of legal age and have the authority to engage in a contractual agreement to use our services. By submitting an order, you confirm that you are authorized to act on behalf of yourself or your organization.
3. Our Services
Rate Electrical provides virtual project estimation and modeling services, including:
- Electrical Cost Estimation
- BIM (Building Information Modeling) Calculations
- Takeoffs for Construction Projects
- Project Advisory and Quote Support
4. Payment Terms
- All payments must be made as per the terms outlined in your service agreement or invoice.
- Services are initiated upon receipt of payment via approved channels (e.g., credit card, bank transfer).
- Delayed or incomplete payments may affect delivery timelines.
5. Revisions Policy
- Each project includes a limited number of revisions as outlined in your quote or service package.
- Revision requests must be submitted within 10 days of receiving the initial delivery.
- Revisions are limited to the scope of the original requirements.
6. Refund Policy
Refunds may be issued under the following conditions:
- Before Work Begins: Full refund available.
- Partial Work Completed: Pro-rata refund may be considered.
- Unacceptable Delivery: If after revisions the deliverables still fail to meet the documented requirements.
- Delays Caused by Us: Refunds may apply where delays are solely due to our actions.
Refund requests must be submitted within 10 days of final delivery. A processing fee of $250 or 5% of the order value (whichever is higher) will apply. Processing time: 5–15 business days.
7. Returns Policy
As a service-based company, we do not accept returns on completed work. However, we commit to reviewing any quality concerns and providing necessary revisions where applicable.
8. Intellectual Property
Upon full payment, all estimates, documents, and deliverables become your property.
We may showcase anonymized samples or metrics from completed projects unless you explicitly request otherwise in writing.
9. Limitation of Liability
Rate Electrical is not liable for indirect, incidental, or consequential damages.
Our total liability is limited to the total amount paid for the specific service in question.
10. Modification of Services and Pricing
We reserve the right to modify or discontinue any service or pricing without prior notice.
Changes will not affect ongoing projects already under contract.
11. SMS Messaging Terms
We may use text messaging to provide updates, request feedback, or share relevant offers.
- No data shared with third parties for marketing.
- Subcontractors may access messaging solely for support-related purposes.
- Opt-Out: Reply STOP at any time.
- Standard messaging rates may apply.
- Message Frequency: Depends on user engagement and service progress.
12. Dispute Resolution
Disputes will first be addressed through good-faith negotiation.
If unresolved, disputes may proceed to mediation or arbitration in accordance with governing agreements or applicable law.
13. Contact Information
For questions, support, or to request service adjustments, contact us at:
Rate Electrical
📧 Email: quotes@rateelectrical.com
📞 Phone: +1 609 445 3586
🌐 Website: www.rateelectrical.com
By using our services, you acknowledge and agree to these Terms and Conditions. Rate Electrical reserves the right to update these terms at any time without prior notice. Customers are responsible for reviewing the latest version.